Frequently asked questions
Here are some common questions about our company.
At Kids House Store, we provide premium baby and kids essentials designed to make parenting easier. Our collection includes strollers, car seats, feeding chairs, baby walkers, nursery furniture, toys, and newborn must-haves — combining safety, quality, and modern design.
📞 Phone
• Call or WhatsApp their customer support at 01021321325 for any questions, help with orders, or assistance you need.
• Send an email to kidshouse.store.eg@gmail.com with your inquiry or request, and their team will respond as soon as possible.
📍 Visit a Branch
They also have physical branches you can visit if you prefer in-person assistance:
- Banafsag 4 Mall 18, First Settlement, New Cairo Next to Tagan Al-Azhari
- 17 Taha Hussein Street, First Floor, El Nozha El Gedida.
- 18/60 El Shater El Asher, in front of Carrefour Maadi.
Return & Exchange Policy (Kids House Store)
• You can return or exchange your product within 14 days from the date you receive your order.
• The item must be in original condition, unused, and with all original packaging and tags intact. (This is a common requirement in their policy structure.)
• If the product has a manufacturer defect or was wrong, contact customer support — they will assist with return or replacement.
• Make sure to keep your proof of purchase/receipt when asking for a return or exchange. (Standard policy practice even if not explicitly on the page.